Hello !

Welcome on my blog ! I am Chloé Goumand, 4th year student at ESSCA. I am creating this blog for my CRM module. I'll describe the CRM strategy of the shopping brand online: ASOS. Let's discover that together !

Competitive advantages #asos


  • A very attractive product & services proposition:


Products:
- An appealing and wide range of products
- Very competitive prices (low and high quality clothes at reasonable prices)

Services:
- A very convenient services proposition (free delivery, free return, speed delivery (4 to 10 days)
- Creation of a market place to get the opportunity to the customers to sell their own items and creations.
- A fashion finder plateform to allow people to be aware of the new trends and the most popular outfits.



  • An incontestable success online
- Asos is the  the most liked fashion retailer on facebook.
- Asos is the second more visited clothing retailer on the planet (after VANCL.com)



  • An international network (fast growth of international selling thanks to the online model of ASOS.)



Nick Robertson, ASOS CEO : "Do what's right for the customers, not what's right for the business"

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